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craft Global Emporium

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Terms & Conditions

Contact Details

Global Emporium

11 Lefroys Field

Crondall

Nr Farnham

Surrey

GU10 5SA

United Kingdom

 

Phone: 01252 851986

(for credit card payments only)

 

Email: info@global-emporium.co.uk

 

 

Privacy Policy

Global Emporium do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

 

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

  • Take and fulfill customer orders
  • Administer and enhance the site and service
  • Only disclose information to third-parties for goods delivery purposes

 

 

Returns Policy

We make every effort to be accommodating and respect your consumer rights and if you need to return an item to us we will make that process as easy as possible for you. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm or alternatively you can contact your card issuer directly. This does not affect your statutory rights. In most instances we will happy to offer either an equivalent exchange or a refund. Should you wish to return an item to us for a refund then you must first notify us of your intention to do so either by email or in writing within 7 days of delivery. You must then return the item to us directly in its original condition with all the original packaging and any other items included such as literature, promotional items, or associated offers etc. Please note that any consumable or special order items generally cannot be returned. Clearance items may be returned but will usually be subject to a restocking fee. It is our policy to issue refunds promptly but we are not able to do so before goods have been returned. All other refunds will only be made entirely at our discretion. When returning an item please include a note with your name, address and reason for return or exchange.